Let us help you with your questions. If we have left something out, please contact us for further support.
Absolutely! We offer free exchanges until you have the perfect fit. Please contact us at [email protected] and provide us with your details.
Please check your tracking. If that does not resolve your concern, please contact us at [email protected]. We will do whatever is necessary to make sure you receive your ring in a timely manner.
Yes, The base material of carbon fiber is graphite which is conductive. The carbon fiber in the ring is shielded slightly from the epoxy resin, but not enough to be non-conductive.
We always suggest that if possible to have your finger sized at a local jewelry or department store. If that is not possible, please refer to our ring size guide. Please keep in mind that the band width will affect how the ring will fit. For example, a wider 9mm or 10mm band width will sit on the fattier part of the finger making the ring feel tighter. For the wider band widths we recommend that you order half size larger than your normal size.
There may be a few reasons why your card has declined:
- You may have insufficient funds.
- Your card billing details may not have been entered correctly at checkout or your card has expired.
- Your card issuer may have declined your payment due to the security parameters set to your card, we would recommend getting in touch with them for further information.
- If none of these applies to you, please contact us at [email protected].
You will be charged in the currency shown in the checkout page. If you are not paying in your local currency, your payment will be converted by your card issuer. There may be a conversion fee depending on your banks policies.
Your order may be subject to import duties and taxes which are issued by your local government once your package reaches your country. These charges are the responsibility of the recipient. We recommend contacting your local customs office for further information as customs policies differ from country to country.
We offer a free lifetime warranty on every ring! We are truly committed to the quality of our product and our customer service! If there is ever an issue with a ring you purchase from us, please do not hesitate to contact at [email protected].
Yes! Our rings can be engraved. However, we do not engrave at our shop. The ring would need to be taken to a local jeweler in your area for the service.